Welcome Email for New Email Customers

You can create a standard welcome message to be sent to mailboxes in a domain or company from the . These messages can simply contain plain text, or you can send messages that support HTML and attachments.

This guide covers how to:

Include HTML content

Create a welcome message in the OpenSRS Control Panel

Create a Bulletin in the MAC

 

To include HTML content:

You must put this line in the header:

Content-Type: text/html; charset="ISO-8859-1.

This instructs email clients to display the content as HTML.

Note:  You must be a company administrator to send a company bulletin.

Creating a Welcome message in the Control Panel

At the company or domain level, you can create a welcome message that gets sent to all new accounts when they are created.

To create a new welcome message

1. In the Email section of the Control Panel, do one of the following:

  • Navigate to the domain for which you want to create a domain-level welcome message.
  • Click your company name to create a company-level welcome message.

2. Click the Settings tab.

3. In the Welcome Message section, click Edit.

4. In the Message Headers section, enter the email address from which you want the welcome message to be sent, and enter a Subject for your bulletin. You can add other header information as well.

Return-Path: bounceaddress@example.com
From: "Example.com Announcement" <announce@example.com>
Subject: Welcome!
Date: Thu, 10 Oct 2013 12:30:00 -0500
MIME-Version: 1.0
Content-Type: text/html; charset="ISO-8859-1"
Reply-To: announce@example.com

5. In the Message Body section, enter the body of your message. You can add HTML content, mime-encoded image information, and/or text.

6. Click Save.

Creating a bulletin in the MAC

To send a bulletin

1. Log in to the Mail Administration Console (MAC).
For more information, see "What is the MAC?"

2. Do one of the following:

  • To create a domain bulletin, navigate to the domain for which you want to create a bulletin.
  • To create a company bulletin, click your company name.

For more information, see “Searching in the Mail Administration Console (MAC)”.

3. Click the Bulletins tab.

4. Click Add Bulletin.
The Add Bulletin window appears

 

Creating a bulletin in the MAC

5. Optionally, in the Bulletin field, enter a name for the bulletin. The default is a system-assigned number.

6. From the Mode drop-down list, choose the way in which you want the bulletin to be delivered:

  • Auto—Automatically deliver the bulletin to every account that currently exists and to new accounts when they are created.
  • Manual—Send the bulletin to every account that currently exists.

7. In the Message Headers section enter the email address from which you want the bulletin to be sent, and enter a Subject for your bulletin.
You can add other header information as well, for example:

Return-Path: bounceaddress@example.com
From: "Example.com Announcement" <announce@example.com>
Subject: Announcing New Service Enhancements
Date: Thu, 10 Oct 2013 12:30:00 -0500
MIME-Version: 1.0
Content-Type: text/html; charset="ISO-8859-1"
Reply-To: announce@example.com

8. In the Message Body section, enter the body of your message. You can add HTML content, mime-encoded image information, and text.

9. Click Create.
Bulletins that you defined as auto are sent automatically; manual bulletins are not sent until you decide to post them.

10. Optionally, to preview the message before sending it, click the checkbox next to the bulletin to select it, and then click Post Selected. Enter your own email address in the  Post To field, and then click Post. You can then view the bulletin in your Inbox.

To post manual bulletins in the MAC

1. Select the bulletins that you want to send, and then click Post Selected.

2. Do one of the following:

  • To send the bulletin to every account in the domain or company, ensure that there is an asterisk (*) in the Post To field.
  • To send the bulletin to specific accounts, enter the individual email addresses in the Post To field, separated by commas.

3. Click Post.

Bulletins are only delivered locally, and any forwarding settings are ignored; therefore, accounts that are set to forward only will not see the bulletin.

 

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