Enable contact privacy

Contact Privacy hides the identity of a Registrant when a user does a WHOIS lookup on that Registrant’s domain. The benefit of having Contact Privacy is that the Registrant’s identity, including home address, phone number, and email address, is shielded from spammers, identity thieves, scammers, and other undesirables. When Registrants enable the Contact Privacy service, masked WHOIS contact information appears in the public WHOIS database.

Instead of displaying the domain owner's email address, the WHOIS lookup displays domain.tld@contactprivacy.com. Messages sent to this email address are forwarded by contactprivacy.com to the email address that is associated with the domain name.

Contact privacy costs $3 per domain, per year.


Product Overview

Only domains in your Reseller account can be set up for Contact Privacy.

You can enable Contact Privacy for a domain at any time. If enabled, it expires at the same time as the domain name. If the domain is set to auto-renew, Contact Privacy also auto-renews (and incurs any associated cost) at the same time.

Note: This fee is not prorated; if the domain's expiry date is seven days or more from the date when you enable Contact Privacy, you will be charged for a full year.  

If Contact Privacy is disabled, and the domain is still active, the correct WHOIS information is sent to the Registry. If you disable Contact Privacy, make sure that the Registrant is aware that, from that point forward, their personal WHOIS information will display whenever a WHOIS query is done on their domain name.

If the domain is deleted, the Contact Privacy service must be disabled so that renewal messages are not sent to the Registrant listed in the WHOIS record, since they no longer own the domain.

Enabling Contact Privacy for a new domain

When registering a new domain, if Contact Privacy is available for that TLD, the Domain Settings section of the registration form includes an option to enable Contact Privacy.

To enable Contact Privacy

  1. In the Domain Settings section of the registration form, click to add a checkmark to the box beside Contact Privacy.
    When this box is checked, the feature will be enabled. The cost for Contact Privacy is displayed here.
    Note: This option is displayed only if Contact Privacy is offered for the TLD that you are registering.
  2. Complete and submit the domain registration form.

Note: Contact Privacy for new .NAME registrations can only be enabled once the first five days after the registration have passed.

Enabling Contact Privacy for an existing domain

To enable Contact Privacy for an existing domain

  1. In the Domains section of the Control Panel, in the text field, enter all or part of the domain name or the admin email for which you want to search, and then click Search. You can use wildcard characters to represent part of the name.
  2. Click a domain name to view information for that domain.
  3. From the Actions drop-down list, choose Enable Contact Privacy. The Contact Privacy window appears.
    The cost for Contact Privacy is displayed here.
    Note: This option is displayed only if Contact Privacy is available for this TLD.
  4. Click Save to confirm that you want to enable Contact Privacy.

Enabling Contact Privacy when transferring a domain

You can add Contact Privacy to a domain during the transfer-in process. In the Domain Settings section of the transfer form, click to add a checkmark in the box beside Contact Privacy to enable this service. The cost for Contact Privacy is displayed here.

Contact Privacy is enabled once the transfer process completes.

Enabling or disabling Contact Privacy for multiple domains

You can use the bulk change tools to enable or disable Contact Privacy for multiple domains in a single request.

To enable or disable Contact Privacy for multiple domains

  1. In the Domains section of the Control Panel, click the boxes to put a checkmark next to each of the domains for which you want to enable or disable Contact Privacy.
  2. From the Bulk Actions drop-down list, choose Change Contact Privacy.
  3. In the Contact Privacy section, choose Enable to enable Contact Privacy for the selected domains, or choose Disable to disable Contact Privacy.
    If there is a charge for Contact Privacy, it is displayed here.
  4. Optionally, in the Email results to field, enter the email address to which you would like the results to be mailed.
  5. Click Save Contact Privacy.

 

Enabling or disabling Contact Privacy for multiple domains

 

Important: There is no undo for this operation, so be very careful when selecting the domains to include in the bulk job. Once you submit the bulk job, it might be possible to cancel the job through the View Details page; however, if any domains have already been processed, you will have to either edit each of those domains or submit another bulk job for those domains, specifying the settings that you want. For more information, see "Suspending, cancelling, or resuming a bulk change request".

Disabling Contact Privacy

Note: If you cancel Contact Privacy, you will not get a refund.

To disable Contact Privacy

  1. In the Domains section of the Control Panel, in the text field, enter all or part of the domain name or the admin email for which you want to search, and then click Search. You can use wildcard characters to represent part of the name.
  2. Click a domain name to view information for that domain.
  3. From the Actions drop-down list, choose Disable Whois Privacy.

Viewing domains with Contact Privacy

To view domains with Contact Privacy enabled

  1. In the Domains section of the Control Panel, click Advanced Filtering.
  2. Click to put a checkmark in the On box under Contact Privacy.
  3. Click Apply.
    The Domains list displays all the domains in your Reseller account that have Contact Privacy enabled.

Frequently asked questions

Q: What happens if my customer wants to toggle Contact Privacy on or off throughout the term of the domain? Do I get charged $3.00 each time?

A: No. Once added to a domain registration, Contact Privacy can be disabled and re-enabled at any time during the term of the subscription without additional charge.

Q: Does the customer have to add Contact Privacy at the time they register the domain? What happens if they want to add Contact Privacy later?

A: The Contact Privacy subscription can be added at any time. The expiry date of the Contact Privacy subscription will always match the expiry date of the domain it is added to. The cost of a Contact Privacy subscription is not prorated regardless of when the Contact Privacy subscription is added.

Q: What about multi-year registrations?

A: In the event of a multi-year domain registration, the cost of all years of the Contact Privacy subscription is due at registration.

Q: What happens when the domain renews? Does Contact Privacy also renew?

A: If Contact Privacy is enabled when the domain renews, it will renew along with the domain. If it is not enabled at the time of renewal of the domain, it will not be renewed with the domain.

Q: How much should I charge my customers for Contact Privacy?

A: The decision to offer, and/or charge for Contact Privacy, and the amount to charge for the service is up to you. Market factors, and your specific customer base will all factor into that decision. In general, WHOIS proxy services retail in the $5 to $10 range.

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