Payments: An Overview

A step-by-step guide to processing payments through the OpenSRS Control Panel can be found here.

This article explains:

1. General payment terms 

2. Available payment methods  


General Payment Terms

Reseller Activation Fee

A one-time fee of $95 (+ GST or HST, where applicable) is required at the time of application to activate all new reseller accounts. This fee is non-refundable and will be converted into account credits that can be used to purchase products. Please note that there are no additional annual fees.

The Pre-payment Process & Fees

Prior to registering domains, or purchasing digital certificates or email boxes using OpenSRS, the Reseller must deposit funds into their reseller account. In order to avoid delays or interruption to service, it's important that you maintain sufficient credit in your account. We recommend pre-paying at least one-month's worth of credit in advance

Important Considerations:

  • We do not accept payments remitted in currencies other than U.S. Dollars (USD).
  • Payment processing time can vary, depending on the method selected and total amount. 
  • GST or HST must be paid by all Canadian Registration Service Providers, and is calculated based on the province in which the Reseller is located. (For information on sales tax rebates, please refer to the Canadian Customs and Revenue Agency web site.
  • Funds deposited into your Reseller account by  an online credit card payment or PayPal are subject to a 3% processing fee.

Refunds

OpenSRS will refund any unused portion of your account balance within two weeks from receiving a written request. We cannot, under any circumstances, refund money that has been used for a domain registration or transfer.



Payment Methods

OpenSRS provides payment methods processed directly through the Control Panel, as well as a variety of alternatives. 

Processed through the RCP:

Alternative methods:


Please note that these alternative methods tend to have a longer processing time, and may be subject to fees from your banking institution. 


Credit Card Payments & Paypal

One of the quickest ways to fund way to fund your account, payments made via credit card or PayPal are immediately processed

It's important to note, that both these methods are subject to a 3% processing fee. The alternative option to pay by credit card via fax is available to those who prefer to avoid this fee.


Automated Clearing House

Setting up ACH enables resellers to make payments via direct withdrawal from your financial institution.  These transactions are processed immediately, much like an online credit card or PayPal payment. OpenSRS does not charge for this service, however some financial institutions may apply a fee to the transaction. We recommend checking with your bank to be sure.

Resellers will have the option of either making single, manual payments or setting a minimum balance trigger which will set in motion an automatic payment request. This trigger value is set by the Reseller within the per payment maximum guideline.

To set up ACH payments, please download, read, and sign the contract agreement from the Reseller Control Panel:

You can submit the scanned contract, along with a void cheque directly through the Reseller Control Panel or fax/mail it to OpenSRS.

Upon receipt, Tucows will assess your application and either authorize or decline your request. You will be advised via email. Please allow three (3) business days to process your application.

If approved for ACH payment transactions, you will be assigned a maximum number of payment requests that can be made within a three (3) day period. You will also be assigned a maximum per payment ceiling.

Please note: If the first attempt of each payment request fails, the bank will make a second attempt to process your payment. There is a charge of $1.00 for the second attempt. If the second attempt also fails, the funds will be reversed from your account and a $25.00 service charge will be applied.

To make any changes to your existing ACH banking authorization, please complete the contract again, with an updated void cheque.

Please note: ACH payments are only accepted from USD bank accounts within North America.


Wire Transfers

Wire transfer remittances will be applied to your account within one business day of receipt.

When remitting a payment via wire transfer, please send a confirmation e-mail to payments@opensrs.org with the following information:

  • your company name
  • OpenSRS username
  • date
  • originating bank
  • amount of the transfer
  • account name from which the transfer was conducted. 

Please ensure your company name or OpenSRS username appears in the sender section of the wire transfer.

For all wire transfers, OpenSRS will credit the exact net amount we have received (e.g. reseller sends a $1,000 wire transfer, bank charges add up to $23.45, OpenSRS credits $976.55 to the resellers account). OpenSRS does not charge any fees for receiving your wire transfer. Any amounts deducted are due to charges by the sender’s bank or any intermediary banks. 

If upon request, and at our own discretion, OpenSRS offers to credit the funds before we see the funds in our bank account, we will subtract a $25 fixed fee and credit the remaining amount (e.g. reseller sends a $1,000 wire transfer, OpenSRS deducts a $25 fixed fee and credits $975 to the reseller’s account). Additionally, once we receive the funds in our account, no adjustment will be made if the fees are less than $25. Requests for immediate crediting of a wire transfer must be accompanied by a copy of your bank’s wire transfer remittance form or transaction record.


USD wire transfers should be submitted to:

BENEFICIARY Bank: BMO Harris Bank, Chicago, IL

SWIFT: HATRUS44

Beneficiary Name: Tucows.com Co

Beneficiary Account #:  4302618

Bank Address: 111 West Monroe Street, Chicago, IL, 60603 USA

Alternatively, U.S. dollar wire transfers can also be submitted to:

INTERMEDIARY Bank: Wells Fargo NA

SWIFT: PNBPUS3NNYC

ABA: 026005092

FINAL Bank:  Bank of Montreal

Bank Address:  100 King Street West, Toronto Branch, Toronto, Ontario, M5X 1A3 CANADA

BENEFICIARY: Tucows.com Co

SWIFT:  BOFMCAM2

For credit to account #: 00024605193


Local Bank Transfers (Powered by Bluesnap)

Bluesnap/Local Bank Transfers are a new payment option to fund your OpenSRS reseller account.The Local Bank Payments Option will allow you to add funds to your reseller account in your local currency, while avoiding international transfer fees. The funds will be converted into US Dollars (USD) and applied to your OpenSRS reseller account. 

Currently, this feature is available for the following countries, with more coming soon:

Australia, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Russian Federation, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom (GB).


Cheque or International Money Orders

Certified cheques and International Money Orders will be applied to the reseller's account balance within one business day from time of receipt. 

Please note that non-certified cheque remittances will not be applied to your account balance until the transaction has cleared our bank, which can take up to 15 business days.

Cheque Payments and money orders should be made payable to Tucows.com Co. and delivered to:

Tucows Inc.
96 Mowat Avenue
Toronto, Ontario
Canada
M6K 3M1

You must include your OpenSRS username with your cheque or money order. 



Credit Card Payments by Fax

Credit card remittances will be processed within one business day.

Please submit by fax a signed copy of this form


The 3% Processing Fee for PayPal and Credit Cards (online online)

Funds deposited into your Reseller account by credit card or PayPal are subject to a 3% processing fee, calculated on the amount that appears on your credit card statement. The processing fee calculation is based upon the total charged to your credit card such that subtracting the 3% fee from your statement charge equals the deposit amount requested, minus any applicable taxes. Funds deposited into your reseller account via any other payment method may be subject to a fee from your local bank (OpenSRS does not charge a fee).




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