goMobi Subscriptions & Billing

Each goMobi site you provision is free for the first 30 days. We encourage you to extend this free trial to your customers by setting them up with a trial site on a subdomain of your site (e.g. customertrial.yoursite.mobi). After 30 days you will be billed on a monthly basis, so you should encourage your customers to move to a paid service, or cancel the subscription before the end of the trial period.

To take advantage of this free trial period, all you need to do is provision the goMobi account. You won't be billed for the first 30 days, and after 30 days, the customer can cancel the service or continue to use it and pay monthly for it.

If the subscription is not converted (renewed) to a paid subscription by the end of the free trial period, the site enters a 25-day grace period. During the grace period, the site content is maintained and the site can be reactivated (re-enabled). If not reactivated by the end of the 25-day grace period, the site status becomes inactive, and the domain and its contents are deleted from the goMobi system.

Similarly, all paid subscriptions that are set to let expire and that are not renewed by their subscription end date also enter a 25-day grace period during which they can be reactivated (re-enabled). If not reactivated by the end of the 25-day grace period, the site status becomes inactive, and the domain and its contents are deleted from the goMobi system.

Sites and site contents are only deleted from the goMobi system in the following instances:

  • If a cancel command is submitted.
  • At the end of the 25-day grace period.

Note: Subscriptions that are between 25 days and 6 months after expiry can be recovered.  You will be charged $50 for recovery after the 25-day grace period.

Payments

We bill you monthly, on a per-subscription basis. Your reseller account will be debited $2.50 for each active goMobi subscription monthly, on the day of the month that the subscription began. With our goMobi free trial offer, the first month of service is not billed. You may cancel the goMobi subscription at anytime during the first month and you will not be billed for that first month of service. For example, if you provision a goMobi subscription on June 5, you will not be billed for the first month (June 5 - July 4), and on July 5 you will be billed $2.50 for the upcoming month (July 5 - August 4).

What to charge

As a reseller, what you charge and how you collect is up to you. Some resellers may choose to bill their customers on a monthly basis and offer goMobi as a value-added monthly subscription. The average retail selling price for goMobi seems to be around $7 - $10 per month, so we recommend selling at somewhere in that range. Others may choose to charge a one-time setup fee in the hundreds of dollars range with no recurring monthly fees.

Regardless of how much you charge and whether it's a monthly fee or a one-time fee, collecting payment from your customers is entirely up to you. We strongly recommend that you have a means of collection in place, be it cash, paper invoices or a full payment processor integration, before becoming a Reseller.

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