Restore deleted mail

Mail that has been deleted for 14 days or less can be restored to the user's account.

Note: Email messages must have existed in the account long enough for a backup to have been done in order for them to be restored.

Restoring deleted mail in the Control Panel

To restore deleted mail

1. In the Email section of the Control Panel, navigate to the user whose mail you want to restore.
For more information, see "Viewing Email user accounts"

2. Click the user name.

3. From the Actions drop-down list, choose Restore Deleted Messages.

4. From the Choose folder to restore messages from drop-down list, choose the folder that contains the mail you want to restore.
A list of the messages that were deleted from that folder appears.

5. Click the checkbox beside each of the messages that you want to restore or click the checkbox at the top of the list to select all displayed entries.

6. Click Restore.

Restoring deleted mail in the MAC

To restore deleted mail

1. Log in to the Mail Administration Console (MAC).
For more information, see "What is the MAC?"

2. In the navigation pane, under the domain name, click Users.

3. Click the user name whose mail you want to restore.

4. Click the Restore Email tab.

5. From the Folder drop-down list, choose the folder that contains the mail you want to restore, and then click Search.
Deleted folders appear at the bottom of the list, under a dividing line.

6. Click the checkbox beside each of the messages that you want to restore.

7. From the drop-down list, choose the folder that contains the mail you want to restore, and then click Restore Selected.
Alternatively, click Restore All to restore all of the messages in the selected folder.

 

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