Registrant Verification FAQs

This article answers common questions questions about the how OpenSRS handles Registrant Validation.



Q1: Who is the Registrant?

A: The Registrant in OpenSRS is the Organization Contact Record (RWI) or Owner Contact Record (RCP).  Please note that the verification process pertains only to the Owner contact, not the Administrator, Billing, nor the Technical contact.  


Q2: What exactly is the validation process?

A: The validation process requires a Registrant to provide an affirmative response to an email from OpenSRS, within a 15 day window. The email contains a link that the Registrant is asked to click. When they click this link, they are taken to a page that displays the email address, and first and last name that they used to register the domain. The validation email message also includes a link to the domain registration terms and conditions and a checkbox that they must click to indicate that they agree to those terms and conditions. Failure to respond to this email will result in the domain being suspended.  The website and the email service for the domain will stop working.  The validation page looks something like this:


Q3: Can I change what my customers see so that they don't know that registrant verification is done through OpenSRS?

A: Yes. Some customers may be suspicious of a link that takes them to an OpenSRS page instead of one owned by their Reseller. In order to avoid confusing your customers, you can customize what they see so that it appears that verification is done through you. If you have uploaded your logo to the Branding page, they will see your logo at the top of the page instead of the OpenSRS logo. In addition, you can change the link that your customers see in the Registrant Verification email, you can add custom text that will appear above and below the text of the Registrant Verification page, and you can specify the page to which you want them to be sent once they verify their contact information.

Note: You cannot change any of the wording on the Registrant Verification page, but you can add text above and below the existing text.

Before you begin:If you want to specify your own hostname, you need to set up a CNAME record that points to Be sure to allow time for it to propagate before adding it to the registration verification branding.

You can customize the verification hostname and URL through the RCP or RWI. Both options are outlined below.


 1.From the gear icon dropdown menu, selectAccount Settings.

Scroll to theRegistrant Verification Pagesection and selectEdit.

3.Switch yourLink HostnamefromDefaulttoCustom.

4.Enter your HTML in the appropriate Header or Footer Field.

Note:You have the choice to customize your header and footer content for ICANN Registrant Verification Page or .UK Domains Data Quality Registrant Verification

5. Select Preview to view your newly customized header of footer.

6. Select Submit to save these changes.



  1. In the Profile Management section of the RWI, click Branding.
  2. Scroll down to the section calledCustomize Registrant Verification hostname and URL.
  3. In the URL field, enter the URL to which you want customers to be sent when they clickVerify Information on the verification page.
  4. In the Hostname field, enter the URL that you want your customers to see in the verification email  message.
  5. Click Save.



To add your own text to the verification page

  1. In the Profile Management section of the RWI, click Branding.
  2. Scroll down to the section called Customize Registrant Verification Page.
  3. Enter your text in the Section - Header and Section - Footer sections.
  4. Optionally, click Preview Text Changes to see what the page will look like.



Q4: What does "suspended" mean?

A: Suspended means that we interrupt the DNS and prevent the domain from resolving. The domain will be placed on ClientHold.


Q5: Can I check the validation status of my domains through the API?

A: Yes. There are two new API commands that are related to registrant validation. You can use the get_registrant_verification_status command to see the current state of the verification request for a domain. In addition, you can use the command send_registrant_verification_email to send or resend the verification email to the registrant. You can find details about these two commands in the API guide.


Q6. Can I get a report through the Control Panel?

A: Yes. On the Dashboard page of the Control Panel, under Reports, you can click Download Daily Registrant Verification CSV File. You can choose to open or save the file.   The CSV file is a full list of domains in your Reseller account that are in the Registrant Verification process.  The CSV file is a spreadsheet where you will see the current email address for the domain name, the date the Verification began, the Suspension date if the domain is Suspended as well as the first and last name of the Registrant.  You can use this information to reach out to the customer and update the contact information.  A new Verification email is sent out immediately when the contact info is updated.


Q7: What do the other statuses mean?

A: When you view domains in the Control Panel or through the API, in addition to Suspended, you could see the following verification statuses:

  • Unverified--The validation process has not been initiated.  The domain does NOT need to be verified.
  • Pending--The validation process has been initiated, and the validation email will be sent.
  • Verifying--The validation process has been initiated and is waiting for registrant response.
  • Verified--The registrant has been validated.
  • Manual Review--The registrant data has been submitted and is being validated manually by the Tucows Compliance team.


Q8: What information does the registrant need to validate?

A: OpenSRS will be validating three pieces of registrant contact data: First name, Last name and Email address. When a registrant purchases, transfers, or updates a domain's registrant contact information, OpenSRS first checks to see if a previously validated record exists for that combination of First name, Last name, and Email Address.  If an exact match exists, the domain will be considered validated and no further action is required. If an exact match does not exist, the registrant will be sent an email asking them to validate their First name, Last name, and Email Address. For example, John Doe is different from Johnathan Doe, and both will require separate validation.


Q9: Which TLDs does this process apply to?

A: The validation process applies to all gTLDs. This also includes the new gTLDs.


Q10: What action will trigger the validation process?

A: Any new registration, transfer in, contact updates, WDRP or mandatory renewal reminders bounce-back will trigger the validation process. 


Q11: What change will trigger the validation process for an existing domain?

A: For an unverified domain, any change to the contact information (registrant/admin/tech/billing) will trigger the validation process.  For an already verified domain, any change to the registrant's first name, last name, or email address will trigger the validation process. 


Q12: What else will trigger the validation process for an existing domain?

A: If the WDRP or ERRP (Day 30 and Day 5 Renewal Notices) bounce, the domain will enter the validation process.


Q13: Will previously registered domain names require validating as of Jan. 1/2014?

A: No, we do not have to retroactively validate domain names.


Q14: How many emails will a Registrant receive once the validation process has started?

A: A Registrant will receive an email to validate their contact information on day 0, day 5, day 10 and day 13. On day 16, if they haven't validated their information, they will receive an email informing them that their domain name has been suspended. 

On day 10 and 13, the Admin and Billing Contacts on the domain will also receive emails notifying them that the domain will soon be suspended. These emails, however, do not include the link to verify the domain registration details (that is only sent to the registrant email address).


Here is a diagram showing the timelines:


Q15. How do I resend the email?

A. In the Control Panel, find and display the domain, and then from the Actions drop-down menu, choose Resend Registrant Verification Email. If you do not see this option, check the registrant status to see if it says "Unverified".  An unverified state means that the verification process has not been triggered for the domain so you do NOT need to verify it. 

In the RWI, find and display the domain, and then in the Domain Management section, click Resend Registrant Verification Email.

If you're using the API, you can issue the send_registrant_verification_email command.


Q16: It's day 80, and the Registrant wants to validate their name. What do they do?

A: Instruct them to contact their reseller, who can then resend the validation email. If you are the reseller, you can resend the email via the API or the Control Panel. In the Control Panel, display the domain details, and then, from the Action drop-down menu, choose Resend Registrant Verification Email. If you are using the OpenSRS API, the command is called send_registrant_verification_email. The domain will remain suspended until the Registrant visits the link included in that email. 


Q17. Can a Sub-reseller resend the verification emails to their customers?

A. Yes, we now added the option to resend the verification email in the RWI (reseller web interface). So sub-resellers can now resend the verification emails. 


Q18: How long will it take for my domain to come back online after I validate my information?

A: Your domain should come back online instantly, but some caching issues may delay that by a few hours. 


Q19: My domain is suspended due to a bounced WDRP or ERRP notice so I can't receive the validation email. What do I do?

A: Registrant or reseller should login to their applicable interface (RWI, MWI, RCP, custom billing system, etc) and update the email address. This will trigger the validation process if necessary. 


Q20. If a domain is suspended, will it still auto-renew?

A: Yes it will.


Q21: One of my domains WDRP or ERRP notice has bounced. Does that mean all my domains with the same contact information will enter the validation process?

A: No, the validation process only applies to that specific domain name where the WDRP and ERRP notice bounces. However, we would recommend that the registrant check their email address on all other domains to prevent any future WDRP or ERRP bounces.


Q22: How does the validation process work if a Registrant purchases/manages domain names from different resellers?

A: If a Registrant buys or manages domain names from multiple resellers, validating their contact info at one reseller, will automatically validate their contact info with all other OpenSRS resellers.  However, the Registrant will receive separate notifications to validate their contact info from each reseller.


Q23: If the Registrant updates their address via the MWI or other interface, does the validation email only go to the new address? Is the previous address notified or required to do anything?

A: Registrants will be required to validate the new email address only and only the new address will receive the validation emails.


Q24: When are the validation emails sent out?

A: All verification emails are sent out immediately except for suspensions and 5/10/13 day reminders which are sent out at midnight (EST time). If a reseller manually resends the email through the control panel, it gets sent out immediately. 


Q25. I don't need you to send me a list of suspended domains every day. How do I stop the messages?

A: You can disable the message through the Control Panel or through the RWI.

In the Control Panel, click the gear icon on the upper right, then on Account Settings, then Account Messaging. Scroll down to the Registrant Validation messages, and remove the checkmark from the box beside Registrant validation message to RSP.

In the RWI, click View Message Templates, scroll down to the Registrant Validation Messaging section and remove the checkmark from the box beside Registrant validation message to RSP.

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