Account messaging

The Account Messaging section lists all of the available OpenSRS messages. To access the list of messages, from the User menu (mouse over the gear icon at the top of the page), click Account Settings, and then click the Account Messaging tab.

When you see a checkmark in the Active column, it means that the message is enabled and will be sent when it is triggered by the associated action. If you remove the checkmark, the message is disabled and will not sent. If the checkbox is greyed out however, you cannot disable the message and it is always sent.

You can click a link in the Message Name column to view and, in some cases, edit the contents of the message.

 


Editing customer messages

When you click to display a message, it opens in the Editing Message page, which allows you to view and in some cases edit the contents of the message. If there is a checkmark in the Enabled checkbox it means that the message will be sent whenever the associated trigger occurs. If you remove the checkmark, the message is disabled and will not be sent. If the checkbox is greyed out however, you cannot disable the message and it is always sent.

You can add or remove text in any of the editable fields. In addition, the Tag Legend section lists all of the variable tags that can be used in the message. To add a tag to an editable message, put your cursor in the location where you want to insert the tag and then click plus sign icon.

 

Domain Redemption messages

Domain Redemption messages are sent when a request to redeem an expired domain is submitted or processed. On the Customer Messaging page, click the Message Name to view the message.

 

Message NameExplanationEditable (Y/N)
Domain redemption request to OpenSRS/HRS staffNotifies OpenSRS/HRS customer that a request has been made to redeem a domain that is in grace period.N
Domain redemption notification, to RSPNotifies RSP that domain redemption is successful.N

Domain Admin messages

Domain Admin messages send either the Authcode or the password to the domain owner or admin contact. On the Customer Messaging page, click the Message Name to view and, in some cases, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Email domain auth-code to customerSends Authcode to the Owner or Admin contact.Y
Email domain password to customerSend password to Owner or Admin contactY

EU WDRP

EU WDRP domain messages send the current contact privacy data to the end user. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
WHOIS Data Reminder PolicySends the current Contact Privacy information to the end user and provides a link where they can update the information if necessary.Y
WHOI Data Reminder Policy - .USSends the current Contact Privacy information for a .US domain to the end user and provides a link where they can update the information if necessary.Y

Domain renewal messages

Domainrenewal messages are sent when domain is due for renewal and when it is successfully renewed. On the Customer Messaging page, click the Message Name to view and, in some cases, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Daily renewal reminder, to RSPDaily renewal reminderY
Renewal Confirmation, To End UserSent to Owner and Admin contacts to confirm that domain was renewed.Y
.UK Renewal Confirmation, To End UserSent to Owner and Admin contacts to confirm the renewal of a .UK domain.Y
Autorenewal notification for .au tlds 60 days prior to anniversary dateSent to Owner and Admin contacts to notify them that their .AU domain will auto-renew in 30 days (30 days before the expiry date). Contains the domain's WHOIS information.Y
Manual Renewal Reminder, to End UserReminder that domain is due for renewal.Y

WHOIS Privacy messages

WHOIS Privacy messages are sent when Contact Privacy is requested, enabled, or disabled. On the Customer Messaging page, click the Message Name to view and, in some cases, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
End User WHOIS Privacy confirmation requestContains link for user to confirm a Contact Privacy request.Y
End User Bulk WHOIS Privacy confirmation requestContains link for user to confirm multiple Contact Privacy requests.Y
WHOIS Privacy bulk confirmation results to EUSent to the end user to confirm that the bulk Contact Privacy request completed successfully.Y
WHOIS Privacy bulk update results to RSPNotifies Reseller that bulk request for Contact Privacy has been processedY
WHOIS Privacy contact instruction, To "Interested Party"Tells requester that the domain owner's contact information is protected and to go to contactprivacy.com to contact domain owner.Y
WHOIS Privacy forwarded messageNotifies domain admin that someone used contactprivacy.com to try to contact themN
Domains WHOIS Privacy Modification Report to EUNotifies end user that the requested change to Contact Privacy state was processed and whether it was successfulN
WHOIS Privacy service disabled message to EUNotifies end user that Contact Privacy was disabled.Y
WHOIS Privacy service pending 10 days message to EUNotifies end user that because confirmation was not received, Contact Privacy could not be enabled.Y

Transfers IN messages

Transfers INmessages are sent when requests are received to transfer domains to OpenSRS. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Initial Authorization for Registrar TransferSent to domain owner or admin to request authorization for a REG2REG transfer to Tucows.N
Initial Authorization for BATCH Registrar TransferSent to domain owner or admin to request authorization for a bulk gTLD REG2REG transfer to Tucows.N
Initial Authorization for RSP to RSP TransferSent to the domain owner or admin to request authorization of RSP2RSP transfer; includes link to approve transfer.N
Initial Authorization for BATCH RSP to RSP TransferSent to domain owner or admin to request authorization of bulk RSP2RSP transfer; includes link to approve transfer.N
Transfer Notification Courtesy Message to Admin ContactTells admin contact that transfer authorization email was sent.N

Transfers AWAY messages

Transfers AWAY messages are sent when requests are received to transfer domains away from OpenSRS. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Confirmation of Registrar Transfer RequestSent to domain owner or admin to confirm that transfer away request was received.Y
Transfer AWAY Declined by Losing Registrar to EUNotification sent to domain owner or admin that transfer away request was rejected by Tucows.Y
Transfer AWAY Declined by Losing Registrar to Attempting Gaining RegistrarNotification sent to gaining registrar that transfer away request was rejected by current registrar.N

Account Notification messages

Account Notifications messages are sent in response to various account-related activities. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Payment email invoice/receipt, to RSPReceipt for account payment sent to Reseller; includes details and new account balance.N
Withdrawal email invoice/receipt, to RSPNotification that a withdrawal ws made from the Reseller's account; includes details and new account balance.N
Account balance is below reseller threshold, to RSPNotification that Reseller's account balance is below minimum.N
Account balance is below than half of reseller threshold, to RSPNotification that Reseller's account balance is less than half the minimum balance.N
Domain Refund Notification, to RSPList of domains deleted from registry, and amount refunded to Reseller's account as a result.Y
Autorenew enabled, to RSPNotifies Reseller that renewal setting for a domain was changed to autorenew.Y
Autorenew disabled, to RSPNotifies Reseller that autorenew setting for a domain was disabled.Y
Autorenew enabled for all domains in profile, to RSPNotifies Reseller that the renewal settings for all domains in profile were changed to autorenew.Y
Autorenew disabled for all domains in profile, to RSPNotifies Reseller that the autorenew settings for all domains in profile were disabled.Y
Message to Reseller when ACH Service is enabledNotifies Reseller that automated cheque handling account has been activated; contains link to finalize ACH.Y
Message to reseller when ACH request is rejectedNotifies Reseller that automated cheque handling payment was rejected.Y
Message to reseller when ACH request is returnedNotifies Reseller that automated cheque handling payment was unseccessful.Y
Message to reseller when ACH payment cannot be processed [Min.Acc.Bal]Notifies Reseller that automated cheque handling payment was unsuccessful due to insufficient account balance.Y
Message to reseller when ACH payment cannot be processed [Max 3 day ACH]Notifies Reseller that automated cheque handling payment was unsuccessful due to maximum number of requests allowed in a 3 day period.Y
Message to reseller when ACH minimum account balance threshold is reachedNotifies Reseller that minimum automated cheque handling account balance has been reached.Y
Message to reseller when automated ACH request is processedNotifies Reseller that automated payment to cheque handling account has been processed.Y
Message to reseller when online ACH request is processedNotifies Reseller that manual payment to cheque handling transaction has been processed and account has been credited.Y

Bulk Changes messages

Bulk Changes messages are sent when bulk changes are processed or cancelled. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Bulk Change Search Results to RSPContains a text file of the bulk search results.Y
Bulk Change Results to RSPConfirms processing of bulk changes.Y
Bulk Change Cancellation to RSPConfirms cancellation of bulk changes.Y
Bulk Change Termination to RSPConfirms termination of bulk changes.Y

Contact Management message

Contact Management messages are sent when contact information is changed. On the Customer Messaging page, click the Message Name to view the  message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Domains Contact Modification Report to EUNotifies end user of the results of a contact modification request - successful or unsuccessful.N

.CA message

Message NameExplanationEditable (Y/N)
.CA new registrant confirmation letterSends CIRA signon credentials to admin and requests registration confirmationY

.DE messages

.DE messages are sent when a transfer request is sent for a .DE domain and the nameservers are not set up correctly. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
.DE nameservers for transfer notification, to RSPNotifies RSP that nameservers must be set up correctly before registry approves domain transferN
.DE nameservers for transfer notification, to end userNotifies end user that nameserver setup must meet DENIC rules for transfer to complete.Y

.TEL message

The .TEL message is sent when a .TEL domain is registered. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
.TEL Community Hosting Username and Password to end userSends the .TEL end user the Telhosting user name and password as well as the URL where they can modify domain information.Y

.UK messages

The .UK messages are sent when a .UK domain is transferred away and when .UK orders or change requests fail. On the Customer Messaging page, click the Message Name to view and, optionally, edit the message, including any placeholders.

 

Message NameExplanationEditable (Y/N)
Confirmation of Domain Tag change away, to EUNotifies end user that their domain was successfully transferred to a new provider.Y
Confirmation of Domain Tag change away, to RSPNotifies the Reseller that the requested Registrar transfer was successful.N
Failure of Domain Tag change awayNotifies the Reseller that the requested domain tag change was rejected.N

Nameserver messages

Message NameExplanationEditable (Y/N)
Nameserver check failure notificationNotification that the nameservers assigned to the domain are invalidY
Nameserver check success notificationNotification that nameservers assigned to the domain are valid and active at the registry.Y

Registrant Validation messages

Message NameExplanationEditable (Y/N)
Registrant validation message to registered domain holderNotifies Owner that their contact information must be verified or their domain will be suspended.Y
Registrant validation suspension message to registered domain holderNotification that Registrant that their domain is being suspended because contact information was not verified.Y
Registrant validation message to domain non-holder contactsNotifies Owner, Admin, Tech, and Billing contacts that Registrant contact information must be verified or domain will be suspended.Y
Resend registrant validation message to registered domain holderResend message that notifies Owner that their contact information must be verified or their domain will be suspended.Y

Trademark Claims Notification message

Message NameExplanationEditable (Y/N)
Trademark claims notification message to registrantNotifies Registrant that the domain they tried to register matches a mark at the Trademark Clearinghouse, and they must respond in order to continue with the registration.Y

Parked Pages messages

Message NameExplanationEditable (Y/N)
Parked Pages Enabled, to RSPNotifies Reseller that Parked Pages Program has been enabled.Y
Parked Pages Disabled, to RSPNotifies Reseller that Parked Pages Program has been disabled.Y
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