Release a message(es) from the quarantine spam filter

Spam messages are quarantined by the OpenSRS email filters. Occasionally, a legitimate email will be tagged as spam. You can release one or more email messages from quarantine and the messages will be moved to the user's Inbox.

Note: Users who use POP3 to access their messages do not have access to their Spam folder. Releasing mail into their Inbox will cause their email client to download the message via POP3.

Releasing spam messages in the Control Panel

To release spam messages

1. In the Email section of the Control Panel, navigate to the user whose spam messages you want to release.
For more information, see "Viewing Email user accounts"

2. Click the user name.

3. From the Actions drop-down list, choose Release Spam Messages.
A list of the spam messages appears.

4. Click the checkbox beside each of the messages that you want to release or click the checkbox at the top of the list to select all displayed entries.

5. Click Release.

Releasing spam messages in the MAC

To release spam messages

1. Log in to the Mail Administration Console (MAC).
For more information, see "What is the MAC?"

2. In the navigation pane, under the domain name, click Users.

3. Click the user name whose spam messages you want to release.

4. Click the Release Spam tab.

5. Click the checkbox for each of the messages that you want to release. You can click the checkbox at the top of the list to select all displayed entries.

6. Click Release.

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