Sub-Reseller Management

OpenSRS allows you to operate your own network of domain name Resellers. Sub-Resellers operate very much like any other OpenSRS Reseller; however, you are considered to be the parent Reseller for your Sub-Resellers. You set the pricing plans for them, and you earn commissions on the domains that they sell.

Sub-Reseller contracts are with Tucows; however, the parent Reseller is responsible for the actions of their Sub-Resellers.

Sub-Resellers can manage their business, including viewing and selling domain names through OpenSRS, the API, and Storefront.

Important: This feature is currently only available through the RWI. To access the RWI, click Classic Reseller Interface at the top of the Control Panel.

Through the RWI, you can:

  • Create, modify, and suspend Sub-Reseller accounts.
  • Set the services that your Sub-Resellers can offer to their customers.
  • Create various price plans for Sub-Resellers.
  • Assign price plans to Sub-Resellers.
  • Authenticate as and modify names on behalf of your Sub-Resellers.

 

Creating a Sub-reseller

Important: This feature is currently only available through the RWI. To access the RWI, click Classic Reseller Interface at the top of the Control Panel.

To create a new Sub-Reseller

  1. In the Sub-Reseller Management section of the RWI, click Create Sub-Reseller.
  2. On the Add New Sub-Reseller page, enter the Sub-Reseller information.
    Note: All fields are required except Address 2, Fax Number, and Web Address.
  3. Click Submit.

Viewing and editing Sub-Resellers

On the View/Edit Sub-Resellers page, you can view and edit information and settings for your Sub-Resellers.

Important: This feature is currently only available through the RWI. To access the RWI, click Classic Reseller Interface at the top of the Control Panel.

To edit a Sub-Reseller

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Sub-Resellers.
    You can click on the arrows in each column to sort the information by column, ascending or descending.
  2. To search for a Sub-Reseller or limit the Sub-Resellers that are displayed, start typing any portion of the name in the  field. As you type, the accounts whose username matches your search criteria are displayed.
  3. Click the name of the Sub-Reseller whose information you want to view or change.
  4. Make the required changes, and then click Submit.

 

ActionInstruction
Log in as a Sub-ResellerClick the name in the Sub-Reseller field to log in as the Sub-Reseller. You can then make any required modifications on behalf of the Sub-Reseller.
To log out of the Sub-Reseller's account, simply click Logout, and you will be returned to your own view of the RWI.
Change account statusIn the Status drop-down list, select Active, Cancelled, Locked-Abuse, or On-Hold.
Select the TLDs that the Sub-reseller can sellIn the Allowed TLDs field, click the TLDs that the Sub-reseller can sell.
Determine whether the Sub-reseller can enable a StorefrontClick the checkbox in the Display Storefront Section field. When checked, Sub-resellers can see the Storefront section in the RWI (and consequently, they can create and configure a Storefront).
Create and view notesIn the Notes/Comments field, click View - Edit
Assign a price planChoose a price plan from the Pricing Plan drop-down list.
Manage price plansClick Manage Price Plans
Enable Credit Card paymentsClick the Yes radio button to allow Sub-resellers to pay by credit card.
Enter contacts for email notificationsEnter email addresses in the Notification Settings section.
Add or change nameserversEnter the nameserver information in the Nameservers section.
Edit Emergency and Tech Contact informationEdit the fields in the Emergency Contact and Tech Contact Information sections.
Add funds to Sub-reseller balanceIn the Top-Up Sub-Reseller Balance section, enter the amount that you want to add to the Sub-reseller account, and then click Transfer.

Creating Sub-Reseller price plans

You can create price plans and then assign specific plans to each of your Sub-Resellers. The Sub Reseller cost and price must be equal to or higher than parent cost and price.

Important: This feature is currently only available through the RWI. To access the RWI, click Classic Reseller Interface at the top of the Control Panel.

To create a Sub-Reseller price plan

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Pricing Plans.
    The View Pricing Plans window appears.
  2. On the View Pricing Plans window, click Add New Plan.
  3. Enter a Name and Description for the new plan.
  4. Optionally, change the value in the  field.
    As you change this figure, you will see the price for each TLD change accordingly.
  5. Optionally, click the Set as Default checkbox to make this your default price plan. The default plan is assigned to all new Sub-Resellers, though you can override the default and assign a different price plan to any or all of your Sub-Resellers.
  6. Optionally, in the Domain Names or Personal Names sections, enter any additional commission that you want to earn on specific TLDs or Personal Names.
    When you enter a value in the Override Commissions field, you will see the associated price changes accordingly.
    You cannot enter negative values in the Override Commissions column.
  7. If you want to assign the same price to all TLDs, enter that value in the Target price field and click Adjust.
    When you change the price that you charge for TLDs, the amount of commission that you earn also changes, and the new commission values are displayed in the  field.
    Note: You cannot set a target price that is lower than your cost price (excluding your commission). When you set a target price, those TLDs whose prices can change to the target price are highlighted; those whose cost price is higher than the target price remain unchanged.
    To undo target pricing, if you haven't yet clicked  to save the price plan, click Cancel. If you have already saved the target pricing, delete the adjusted amount that appears in the Override Commissions field for each TLD, and the price reverts to the value it was before you applied target pricing.
  8. Click Update to save the pricing plan.

To edit a pricing plan

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Pricing Plans.
    The View Pricing Plans window appears.
  2. In the Name column, click the plan you want to edit.
  3. Make the required changes to the pricing plan
    Note: You cannot enter negative values in the Override Commissions column.
  4. Click Update.

To delete a pricing plan

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Pricing Plans.
    The View Pricing Plans window appears.
  2. In the Name column, click the plan that you want to delete.
    The Edit Pricing Plans window appears.
  3. Click Delete.
    A confirmation dialog asks you to confirm the deletion.
  4. Click OK to confirm.
    If the price plan that you want to delete is assigned to one or more Sub-Resellers, the Deletion of Pricing Plan page appears to let you know that you need to assign a different price plan to the listed Sub-Resellers. You can click the link return to the edit page or you can choose another price plan from the Reassign to drop-down list, and then click Re-assign and Delete to assign a different price plan to the listed Sub-Resellers.

To view Sub-Resellers assigned to the same price plan

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Pricing Plans.
    The View Pricing Plans window appears.
  2. Locate the plan you want to view, and click the corresponding number in the# of Assignees column. (The number indicates how many Sub-Resellers are assigned to that plan.)
    The View/Edit Sub-Resellers window appears with a list of all the Sub-Resellers assigned to the selected price plan.

Assigning price plans to Sub-Resellers

Once you have created your price plans, you can assign them to your Sub-Resellers. If you don't assign a price plan, the default pricing is used.

Important: This feature is currently only available through the RWI. To access the RWI, click Log Out at the top of the Control Panel.

To assign Sub-Reseller price plans

  1. In the Sub-Resellers Management section of the RWI, click View/Eidt Sub-Resellers.
  2. Click the Sub-Reseller to which you want to assign a price plan.
  3. In the Financial Settings section of the Edit Sub-Reseller page, choose a price plan from the Pricing Plan drop-down list.
  4. Click Submit.

You can use the Bulk Assign Plan feature to assign the same price plan to multiple Sub-Resellers.

To assign a price plan to multiple Sub-Resellers

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Pricing Plans.
    The View Pricing Plans window appears.
  2. Click Bulk Assign Plan.
    The Select Subresellers for Plan Assignment window appears.
  3. Use the fields to narrow your search for the Sub-Resellers to which you want to assign a price plan. If you don't enter any criteria, all of your Sub-Resellers will be returned in the search.
  4. Click Search.
    The Assign Selected Sub-Resellers To New Pricing Plan window appears.
  5. Select the pricing plan from the New Pricing Plan drop-down list.
  6. Verify that you want to assign that price plan to each of the displayed Sub-Resellers.
    Checkmarks indicate the Sub-Resellers that will be assigned the price plan. If you don't want to assign the pricing plan to one or more of the listed Sub-Resellers, simply click the checkbox to remove the checkmark.
  7. Click Assign.

To change the price plan assigned to a Sub-Reseller

  1. In the Sub-Resellers Management section of the RWI, click View/Edit Sub-Resellers.
  2. Click the Sub-Reseller to which you want to assign a different price plan.
  3. In the Financial Settings section of the Edit Sub-Reseller page, choose a price plan from the Pricing Plan drop-down list.
  4. Click Submit.

 

Transferring funds

The commission that you earn through your Sub-Resellers is logged in a Commission Account. To access these funds, you need to transfer them to your OpenSRS account.

Important: This feature is currently only available through the RWI. To access the RWI, click Classic Reseller Interface at the top of the Control Panel.

To transfer funds from your commission account to your OpenSRS account.

  1. In the Sub-Resellers Management section of the RWI, click Transfer Commission Funds.
  2. In the Amount field, enter the amount that you want to transfer from your Commission Account to your OpenSRS Account. This value must be a positive number.
  3. Click Transfer.
    A confirmation dialog asks you to confirm the transfer.
  4. Click Confirm Transfer to complete the operation.

Sub-Reseller Branding

You can specify the branding that you want to appear on the Sub-Reseller Control Panel. You can customize the:

  • Logo
  • What's New RSS
  • Control Panel URL
  • Transfer Confirmation page

Important: This feature is currently only available through the RWI. To access the RWI, click Classic Reseller Interface at the top of the Control Panel.

To brand the Sub-Reseller Control Panel

1. In the Sub-Resellers Management section of the RWI, click Branding.

2. Do one or more of the following:

  • In the Logo section, browse to the logo you want to upload, and then click Upload Image Now.
    Note: The maximum logo size is 50L.
  • In the What's new RSS/Atom feed URL section, specify the URL where you post items that you want displayed in the What's new? section of the control Panel, and then click Submit.
  • In the Custom control panel URL section, specify the URL that will be used to access the Sub-Reseller Control Panel, and then click Submit.
    You can use an OpenSRS subdomain (username.r.opensrs.com), or you can use a subdomain based on the generic resellerco.com domain name. If you prefer to use your own URL, contact help@opensrs.com. There is a fee to have your own custom URL installed, which includes a GeoTrust QuickSSL digital certificate. This ensures your control panel will be fully secure.
  • In the Customize Transfer Confirmation Page section, enter the text that you want to appear in the transfer confirmation form for transfers into your account. Click Preview Text Changes to see what the form will look like with your additions, and then click Save to save the changes, click Edit to return to the Branding page, or click Cancel to return to the RWI.
  • In the Customize Registrant Verification Page section, enter any text that you want to appear on the registrant verification page. As required by ICANN, registrants must confirm their contact details for new domain registrations and any time they change the first name, last name, or email address that is associated with a domain. Click Preview Text Changes to see what the letter will look like with your additions, and then click Save to save the changes, click Edit to return to the Branding page, or click Cancel to return to the RWI.

 

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